Generation Z – as an enabler – unlock the full potential of cool technologies not just in consumer but in business arena too even in customer services. The shift toward the online proved several expectation. Seems the right now, right here type of services is getting more and more dominant but it is not enough to enchant digitalized population. It must be EEEASY, it must be QUICK and dirty. It can not be so formalized it should be informal…. and it can not be visual, it must be faceless.

Strange, video was the promise of customer services for many years, it will engage the new generation, help customer more effectively but now we know it fails since it is complicated, it is formal and does not add substantial value to consumers.

Technology may change that and the virtual reality and new type of display devices and humanization of technology like glasses and holograms bring video back to radar screen. Hardly wait …