office@centaer.com

Gamification

Sales team motivation

Traditional approach of motivation, the well defined and implemented sales processes and its technology support does not exploit the full potential of sales organisations. The compliance of processes and usage of sales support applications (SFA, CRM, …) become more efficient if the implementation is driven by motivation, enthusiasm and commitment.

Gamification helps in sales target acceptance, the use of business applications, supports the progression and ensures to maximise business opportunities.

Improve the communication inside and across departments

The informal communication – the corporate gossip – often weakens the organisation efficiency.  The silo based organisation structure and the incentive systems itself deepens the internal communication challenge, stops cooperation furthermore develops foes.

Gamification helps in communication and clarification of business strategy and goal that drives internal communication to one direction and leaves gossip behind. Gamification puts business performance indicators into narrative context where task are more enjoyable, easy to accept and adapt and increase the performance momentum.

Employee engagement

The customer facing teams – even in sales or customer services roles – are the face of our company. Our customers experience and judge the quality of our products and services through these teams. The behaviour of enthusiastic, motivated and committed team has a major impact on our customers and improves the work efficiency.

Gamification helps to establish a high performing working climate by applying game mechanics, using of informal communication and continuous feedback and by its fun visual design.

Support of people development

One of the crucial pre-condition for operational excellence is a well-designed business process, but their professional implementation  – from customer service prospective – depends on our employees.  The well-prepared team is capable to deliver the targets that were planned by their leaders.

The gamification will contribute from the very first moment, to level-, rapid integrate and further develop new hires continuously. The well designed missions, friendly competitions, levels, leader boards and other applied game mechanics encourage and motivate the team through their personal type. The individual and group challenges sustain the interest and support to share and receive information, develop knowledge and promote self paced learning.

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Bezárás