Quality Management
Ruling well is responsibility of management. We create cohesion between strategy, KPIs and processes which realizes qualified customer care in daily operation. We build logical, efficient and traceable systems.
Feasibility
Strategy planning is based upon feasibility in our projects. We analyse customer relationships in details and practice because success of partners are our prosperity as well. We match the expectations of digital world with traditional values of customer relationship as we build connection between members of X Y Z age-groups by generation harmonization.
Outsourcing
By emphasised carefully we support the retention or outsourcing of functions and processes. As outsider and objective expert we pay attention to the interest and value of our clients implementing their business into latest version of digital strategies.
Customer Care Strategy Elaboration
No chance finding same companies neither equal decision points, as today’s up-to-dateness is maybe not death true in fast-changing digital environment tomorrow. Assigning when and what is the best direction we use relevant and timely industry information for achieving the best mix of outcomings and clients’ expectations.
Training and Development
Our approach in development of customer relationship competence – to operator, supervisor and executive level – is holistic. We think in terms of customized solutions correspond with personal goals, organizational career ways and strategic plans for a successful and gratifying improvement.
Performance Evaluation and Incentive Systems
We do believe in maximalization of motivational performance however most of recent incentive systems are beginning to date and old-fashioned. We build enjoyable, playful systems which motivate to usage.
Support of Tendering Process
Our active and continuous presence in preparation of conscious decision-making provides knowing of relevant market participants and their benefits. Finding the most relevant and appropriate in similar or incomparable offers is routine duties for us.
Interim Management
Temporary employed experts speed up the professional preparation to business competition extremely. Resources re-arrangement or short-time absence of professionists, new scopes of duties or in periodically demand – we stand our ground in several situation. Our practical and goal-oriented approach are turned in favour of customers, nathless we powerfully relevate the business competitiveness.
Maturity Model
Products, services and organizations necessarily get the point where our maturity model is able to open new perspectives to achieve their business plans. We support our clients from the very first step of the way of changing, innovation and reformation.