Theoretically all the topics above are important not just for employer, but even for employee but to spend time and put effort to make it happen is a nasty, painful experience.
The professional community created – probably – a good framework and processes but the human being – the subject of the solution – again was missing from the list during system evaluation!
Current approaches are strict, formal, complex and unrelated to the colleagues – indeed. These issues even independently are showstoppers, but combining them together simple kill the user motivation to make the action.
Strange, even people ready share their opinion on the corridor, in the canteen or during breaks… but not in the system. How to get our employees to be a verbal mirror, to echo their assessment in the way that company can use it?
If we zoom out a little we can realise that the world is getting more and more informal:the way we live, the way we entertain, the way we learn and the way we work. The new generation less and less tolerate formality like deadlines, limitations, rules and it is soooo true for other generations too – but they tend not to stand up against it. STOP! Almost OFF topic but important: The current management might consider to change them and align these people with generation X and Baby boomers which is a wrong approach. We must live with them and get the most out of them while accepting what they are.
Once the informal trend is realised and acknowledged, we can start to think about the resolution. We need something that engaging enough for all our employees, something that is simple and related. Feedback systems should be :
- related to our people,
- clear purpose,
- and do not forget the fun.
Gamification is a business approach that can help people to be engaged. Gamification transforms formal business processes into informal world of fun. Even gamification use game mechanics to serve this purpose, gamification is NOT a game. Employees continue to work, and their work performance drives game narrative. Gamified processes help in
- training feedback and evaluation,
- in people development and continuous manager2employee, or peer2peer verbal mirroring,
- company culture communication and satisfaction poll,
- cross department collaboration and appreciation of others daily task.